At Worn Promise, every piece is crafted and delivered with care. If something isn’t right, here’s how we handle returns and refunds.
1. Eligibility for Returns
We accept returns within 14 days of delivery.
To be eligible:
- Items must be unused, unworn, and unwashed
- Items must be returned in original condition and packaging
- Proof of purchase is required
For hygiene reasons, jewelry worn or damaged after delivery cannot be returned.
2. Non-Returnable Items
The following items are not eligible for return:
- Sale or discounted items
- Gift cards
- Items damaged due to misuse or normal wear
3. Return Process
To initiate a return, please contact us before sending anything back.
📧 wpdistrict.contact@gmail.com
Subject: Return Request – Order #[your order number]
Our team will provide return instructions if your request is approved.
4. Return Shipping Costs
- Return shipping costs are the responsibility of the customer
- Original shipping fees are non-refundable
We recommend using a tracked shipping service, as Worn Promise is not responsible for lost return packages.
5. Refunds
Once your return is received and inspected:
- You will be notified by email
- Approved refunds will be processed to your original payment method
Refund processing times may take 5–10 business days, depending on your bank or payment provider.
6. Damaged or Incorrect Items
If your item arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- Include photos of the item and packaging
We’ll make it right as fast as possible.er]
